Frequently Asked Questions


You can be assured that shopping with Cleanshelf is safe! We make sure your credentials are safe and secure by providing additional security when using Mpesa online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

We also don't store payment information such as your credit card details and other sensitive payment details

Our story began in 2002. Back then, we were a single supermarket domiciled in Limuru town. Today, we are privileged to serve thousands of customers daily, offering a wide range of affordable products and services in our 13 stores near you and an online store where you can shop from all stores.

We pride ourselves in 13 stores for your ease of shopping. Better still, you can shop online at https://cleanshelf.co.ke/ .

Our stores include:

1. Online Store-https://cleanshelf.co.ke/

2. Lang'ata

3. Limuru 

4.Wendani 

5.Shujaa 

6.Ruaka

7. Rongai 

8. Kiambu 

9.Kahawa West 

10.Nyahururu 

11.Kerugoya 

12.Kikuyu 

13. Nakuru

14. K-Mall

You can always contact our branches via the following contacts:

Lang'ata - 0110090579

Limuru - 0110090638

Wendani - 0110090577

Shujaa - 0110090564

Ruaka - 0110090634

Rongai - 0110090583

Kiambu - 0110090582

Kahawa West - 0110090581

Nyahururu - 0110090584

Kerugoya - 0110090629

Kikuyu – 0110090578

Nakuru - 0114683181

K-Mall - 0743117189

Yes. Cleanshelf  Supermarket has an online store where you can purchase all the items you need from any branch of your choice. Click here to shop online https://cleanshelf.co.ke/. 

Our online store is available 24/7? However, we do deliveries during our operational hours from 8 AM-9.30 PM.

This is to offer you a personalized experience. Choosing a store near you will ensure you have access to stock available there. Most importantly, it will save you on the cost of delivery and ease your collection if you are picking it from the store

Yes. Cleanshelf can deliver your shopping to your doorstep. Alternatively, you can shop online and collect at any of our stores during your free time.

Yes. Cleanshelf can deliver your shopping to your doorstep. Alternatively, you can shop online and collect at any of our stores during your free time.

Depending on the number of items, will be ready for delivery within 15 to 45 minutes. We will call you to clarify whether you wish your order to be delivered immediately or later when you get home. 

Sure. If at any time you change your mind, you can always cancel the order. Note that once a receipt has been produced, unfortunately, you have to pick alternative items. 

In case you make a mistake or change your mind on an item after placing an order, contact the outlet customer care immediately before a receipt for your items is produced. Here, you will receive cashback via Mpesa. In case you are late, kindly select an alternative item worth the value of your items. 

You can do this in simple steps:

a) Visit our website at https://cleanshelf.co.ke/ and select the branch near you.

b) Click on the items you want and they will be automatically added to your cart. 

c) Click on the check-out button inside your cart.

d) Select the delivery address or collect at the store option and enter your name and phone number.

e) Select Mpesa as your payment method and click Pay Now.

f) You will receive a popup message on your phone to confirm the order and pay.

That is it. Your order will be delivered to you or you will collect it on your way, depending on the option that is most convenient to you. 

It’s simple. Just click on the items you wish to buy and they will be added to your cart. Alternatively, you can add it using add to cart button.

We currently deliver a radius of 10 KM from any of our stores.

Yes. You can click on the WhatsApp icon at the right bottom or via:

We sell almost everything you can imagine of. If you can find anything in our physical stores, you can buy it online. 

We charge a delivery fee starting from Ksh 150 to a maximum of 8 KM depending on region.

You can shop straight from your phone or use your PC to access our website. 

Sure. Here are our WhatsApp numbers

Lang'ata - 0110090579

Limuru - 0110090638

Wendani - 0110090577

Shujaa - 0110090564

Ruaka - 0110090634

Rongai - 0110090583

Kiambu - 0110090582

Kahawa West - 0110090581

Nyahururu - 0110090584

Kerugoya - 0110090629

Kikuyu – 0110090578

Nakuru - 0114683181

K-Mall - 0743117189

We sell almost everything you can imagine of. If you can find anything in our physical stores, you can buy it online.

We charge a delivery fee starting from Ksh 150.

Nope. You can place any orders amount. 

As a growing entity, we regularly have openings. Kindly drop your CV at our Hr offices in Limuru (Ushirika House) for future consideration.

Yeah, you can return and pick an alternative. Always ensure you check your item expiry date or have your appliances tested as you buy. 

Returning an item is a smooth exercise. You need to relax, keep calm, and visit our customer care desk available at your store of interest. Our customer care will ensure you return your item smoothly, and get an alternative or have your appliance repaired (in case of a warrant).

Kindly visit our customer care and give your ID number, Names & phone number.

No. You will only need to quote your ID or phone number.

We don't have a limit on the points you can redeem.

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